Terms & Conditions

Although every effort is made, Adventure Snow Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control including Force Majeure. We highly recommend all passengers have travel insurance coverage. Adventure Snow Tours retains the right to alter routes, itineraries, fares, inclusions, and days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Flexibility Assurance – Travel with Confidence

Tours marked with the Flexibility Assurance logo offer extra peace of mind, allowing you to change the date of your tour free of charge outside the stated timeframe.

To request a change, simply contact us between 7:00 AM and 6:00 PM. Requests made outside these hours will be processed on the next business day, and eligibility will be based on the time of processing, not the time the request was submitted.

All date changes are subject to availability. Once a date has been changed, the cancellation policy will apply to the original booking date.

Change of Date Policy

Adventure Snow Tours will try to honour change of date requests where possible, however it is not guaranteed and is always subject to availability. Change of date requests may be subject to an adjustment fee that falls in line with the cancellation fee structure. Once the date has been changed, the cancellation policy will apply to the original booking date.


Cancellation Policy

This cancellation policy relates to requests which are received by phone / email during our open office hours between 7:00 AM and 6:00 PM. Requests made outside these hours will apply to the next business day. Adventure Snow Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.

One Day Tours: 

  • Cancellation outside of 7 days will receive a full refund.
  • Cancellation from 48 hours to 7 days will result in a 25% cancellation fee.
  • Cancellation with less than 48 hours, or failure to board, will result in full fare forfeiture.


Multi-Day Tours: 

  • Cancellation outside of 30 days will result in a 25% cancellation fee.
  • Cancellation from 15 to 30 days will result in a 50% cancellation fee.
  • Cancellation 14 days or less, or failure to board, will result in full fare forfeiture.

Special Cancellation Terms

Due to the nature of some tours and included activities, special cancellation terms apply to the tours listed below:

Thredbo Snow Tour:

  • Cancellation outside of 7 days will result in a 25% cancellation fee.
  • Cancellation 7 days or under, or failure to board, will result in full fare forfeiture.

Third-Party Cancellations:

On rare occasions, third-party attractions may close unexpectedly due to weather or other operational reasons. In such cases, passengers will be refunded the entry cost amount charged to Adventure Snow Tours. Refunds will be processed through the original payment method within 7 business days. 

Open Dated Ticket

In limited cases, Open Dated tickets may be offered. Open Dated tickets are valid for one year from the original booking date and are not refundable. Any price difference due to fare increases will need to be paid at the time of rebooking. Once an open dated ticket has been accepted by the customer, the cancellation policy will apply to the original travel date. If the tour you have booked ceases to operate then a voucher for our Australian products will be provided.

Return On Different Day – Mt Buller
The bus leaves from Mt Buller at 3:30 pm and our drivers are not able to wait for late passengers. It is extremely important that passengers take note of the bus departure time and allow enough time to return to the bus for departure from the mountain. Late passengers will not be compensated for missing the bus. Please allow sufficient time to return your equipment before returning to the bus. You will be responsible for organising your transport between the bus drop-off / pick-up and your accommodation, please note the free shuttles do not take luggage.

Package Upgrades

Adventure Snow Tours will not refund any unused prepaid packages.

Currency Conversion and Refund Policy

When you pay in a currency different from your local currency, any refund will be converted based on the exchange rate determined by your bank on the date the refund is processed. Please note that exchange rates fluctuate, so the rate at the time of refund may differ from the rate at the time of payment. As a result, the amount you receive after conversion may not match the amount you originally paid. Additionally, you may incur international transaction fees charged by your credit card provider. We are unable to refund any differences caused by currency conversion or additional transaction fees.

Child Policy

Children are permitted on most tours, however, due to the nature and length of tours, it may not always be recommended. Please check with our reservations team for recommendations before booking. Child rates are available on most tours. Please check the relevant tour page for child age ranges. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours that do not allow them may be refused boarding without a refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.

Luggage Policy

Luggage for day tours: There are no luggage storage facilities on most day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day. Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board.

Luggage for multi day tours: Maximum of 20kg per person unless otherwise indicated on the tour Page.

Snow Equipment Policy

Any passengers who wish to carry their own ski equipment with them to the mountain are required to inform Adventure Snow Tours prior to travel to ensure that enough storage is allocated for the day of your departure. Passengers who do not provide 24 hours notice about bringing equipment may be refused boarding, without refund.

Pick up and Drop off Services

Adventure Snow Tours may offer pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations, which can be viewed in a link on each page. Please note it is the customer’s responsibility to be waiting at your selected pickup location at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Please do not wait inside accommodation venues as the driver will not be able to find you. Adventure Snow Tours cannot be held responsible for passengers who fail to load.

It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Adventure Snow Tours to contact passengers regarding the tour prior to the departure date. We recommend providing an Australian mobile number and checking your email regularly prior to your tour.

Meals

Tours do not include meals or drinks unless otherwise stipulated. Food and drinks will be available to purchase on the mountain, at your own expense.

Communication Policy

We may use the information you provide including your name, phone number and email address to contact you with booking information, product updates and promotional information. All marketing communications will provide you with an opportunity to opt out of further communications.